Política de reembolso
We want you to love your KVIIDA purchase. If something isn’t right, we’re here to help.
Returns
We offer a 15-day return window, giving you 15 days from the date you receive your item to request a return.
To start a return, please contact us at support@kviida.com.
Returns must be approved before being sent back. Items returned without prior
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kviida.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kviida.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kviida.com.
approval will not be accepted.
Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Return address:
1121 W Price Blvd #1058
North Port, FL 34288
Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition as received
- Unworn or unused
- In original packaging
- Accompanied by proof of purchase
Because our products are 3D printed and custom-made, slight variations and minor imperfections may occur. These are part of the uniqueness of each piece and are not considered defects.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made products
- Sale items
- Gift cards
- Personal care items
If you’re unsure whether your item qualifies, feel free to contact us.
Damages or Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at support@kviida.com so we can evaluate the issue and make it right.
Exchanges
To receive a different item, we recommend returning your original purchase (once approved) and placing a new order.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification.
Items must meet the same return eligibility requirements listed above.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@kviida.com
